1.Three 18650 specification batteries.
2.Million HD pixels collocated with 166 degree wide-angle lens
3.Support mobile phone remote fast wake up device within 1 second.
4.2.4G Wi-Fi connection
5.High quality two-way talk with noise cancellation
6.Support PIR motion detection, when someone hovers at the door, immediately
alerts push notifications to the mobile phone.
7.Day and night mode automatic switching, whether day or night, the image is
clearly visible, for your safety and family security.
EKEN IP Video Intercom WI-FI Video Door Phone Door Bell WIFI Doorbell Camera For Apartments IR Alarm Wireless Security Camera
Q: Why the doorbell cant turn on with the batteries?
A: You need to take off the sticker on the batteries and it will work.
Q: If wifi signal is too weak near the door, How can I solve the signal problem?
A: You shall order with the wifi extenter, It will hope you extend the wifi signal distance.
Q: What power it support, AC power or DC power?
A: It support 18-24V AC power.
Q: I order with battery, why I can't turn on the camera?
A: All battery sent with a Insulating film, you shall move out it before you use.
Q: Why my new battery work short time?
A: For airline require: all rechargable battery must keep 0-60% power, if not, parcels can't be shipped by air post.
So some battery is empty or less power. please charge battery full at the first time you use.
Q: Is the night mode on auto at night?
A: Yes, It build in Photosensitive chip, Night mode will on auto at night.
Q: My house is a villa, I don't want the camera doorbell call me always. How can I do?
A: In the setting, you can Turn off the PIR detection. Then it will not call you if no body click the doorbell button.
Q: Sometimes, the camera will disconnection in my phone, how can I do?
A: Transfer wifi connect to 4G, or transfer 4G to wifi. and then restart the app. If problem can't be solve, then restart the doorbell.
Q: Is every doorbell check before shipping?
A: Yes, Before we sent, all doorbell tested wifi connect, chime connect, video quality, sounds quality, Night mode, motion detection ....etc.
Q: Is the doorbell support Audio?
A: Yes, it support 2-Ways Audio. No matter where are you, people near the door can speak with you if your phone has wifi or 4G signal.
Q: Is the doorbell support 5GHz wifi or only 2.4G.
A: It support only 2.4G.
Q: Is one Doorbell support 2 or more chime?
A: Yes, One Doorbell support connect multi chime.
Q: If the battery power run out, How can I do?
A: you can use the charger with micro USB 5V power.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.