Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-45 Business days |
| Canada, Europe |
10-45 Business days |
| Australia, New Zealand |
10-45 Business days |
| Central & South America |
15-45 Business days |
| Asia |
10-45 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of sportivim.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Y***v –
The bag is like normal, the seal is really not very, but it will come down, it came quickly, but the store sent a different color, opened the dispute and it was immediately approved.
S***e –
Good Material
D***M –
Very good quality Premium
Customer –
There’s a smell. With heavy rain, precipitation, 100% pro flows. 15 days to krasnodar
Customer –
Fast delivery, parcel tracked. Handbag is cool.
D***v –
To moscow 9 days, super fast. Packed in a simple package but nothing wrinkled.
Customer –
I am satisfied
A***s –
Great trunk! Everything is very well done, very much and very roomy. Many thanks for the quality goods!
Customer –
Everything is very good, the phone (iphone 7 plus) is perfect
C***r –
Really good quality.
Customer –
It looks solid but I have not tried it on a bike yet, I will let you know (including photo)
N***a –
The parcel is tracked, came in 11 days, everything is done qualitatively, the case is hard, i recommend the store thanks.
A***n –
I chose paid delivery-to nn for 9 days. All as in the photos. In the photo-with xiaomi redmi note 5-placed with a bumper. For normal operation at a time when the phone in this bag-you will need to disable gesture control, from the edge of the swayp to make it very difficult, but the basic buttons are pressed well.
A***n –
Super! 2 weeks shipping.
A***v –
Normal quality bag, only uncomfortable and not practical, in front is attached to the steering wheel, which does not allow to open the lock to the end, under the headphones, probably, it is necessary to make the hole, t. K. If not to close and slip the wire between the locks, the plug into the phone is inserted on the break, and can damage the socket or break itself, the bottom clamps the cables but not critical.
B***i –
Recommend product and sprzedawce!!! Samsung Galaxy Note 9 bag accommodates with peace of mind with pancernÄ… housing UAG;) Solid workmanship fast shipping, touch operated without any problem. For such money bierzcie blind!!! P.S Shipping to Poland in 14 days until trust me don’t chciaÅ‚o: D
A***s –
Great, excellent strength. IS a little larger than expected, but is great for mobile 6.3 “and very good for storing glasses, keys, gloves and etc.
Customer –
Rewelacja. All according to the description shipping expresowa. Recommend
Customer –
Polecam
E***h –
Reached barnaul in 18 days. Quick. The cover was much more than my phone 5.5 inches, but nothing, for growth :). Handbag itself is excellent. Happy. Came in a soft package, but no damage, everything is fine.
V***r –
In 11 days delivered. This is still my fastest package. The bag seems to be good, the pb is 24000 wet, but the cord is not stuck. Phone radmi 6 pro vlasit freely. In general, thanks to the store!
S***k –
Very good quality! Perfectly Made. Product arrived in 11 days. Highly recommend. Later I will add photo cycling
A***o –
Item as in description
O***o –
The goods priyshov good packing. I’ll give you the description. Uncle salesman!
M***h –
Bag super!!! Take it, you will not regret it!!!
I***w –
Delivery two weeks to perm, excellent Handbag
A***G –
Fast shipping. Good quality. I recommend.
S***r –
It’s cool! I didn’t wait long! The lock is really made for waterproof!!! On the bike put-i like everything! I advise!!!
J***s –
Excellent quality, meets the offered, perfect size
V***s –
Fast Delivery and Very good Quality only recommend!
N***a –
recommended
A***v –
Fast shipping
A***r –
Medium rigidity, in size even for iphone xs max will be with a small margin 🙂
F***v –
Received the goods quickly in two weeks as expected. The bag is good volume, you can accommodate a lot. The material is not carbon just rigid fabric with texture. The front film raises only doubts that it will last a long time .. Velcro long, ends cut